Terms & Condition - City Event

Acceptance of terms

The Cityevent.in website (“Website”) is an internet based entertainment ticketing portal owned and operated by City Event, a company incorporated under the laws of India, with its registered office at Plot No. 45, You Office (203), Rachna Nagar, Bhopal (M.P.) 462024.

Through the Website, Cityevent shall provide you (“User”) entertainment-related information, pricing, availability and reservations for ticket for plays, concerts, sports events across cities and rural areas throughout India (“Service”), as more particularly described and defined in the terms of service (“TOS”) relating to such Service, This Service may be availed by the User, his family members

This User Agreement (“Agreement”) sets out the terms and conditions on which Cityevent shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by Cityevent from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on

the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and

the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not use the Website.

Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, gift vouchers, Combo’s, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.

Modification of terms

Cityevent reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Cityevent in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

Any customer grievances can be reported to the Grievance Officer specifically dedicated to address all customer concerns. You may contact the Grievance Officer at supportsupport@Cityevent.in

Limited user

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

Disclaimer of warranties/Limitation of liability

Cityevent has endeavored to ensure that all the information on the website is correct, but Cityevent neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Cityevent makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

Since Cityevent acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Cityevent be liable for the services provided by the service provider.

Although Cityevent makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Cityevent is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by

In no event shall Cityevent be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user’s transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall Cityevent be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. further, Cityevent shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Cityevent’s control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. the maximum liability on part of Cityevent arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. in no case the liability shall include any consequential loss, damage or additional expense whatsoever.

Links to third party sites

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Cityevent or the Website and Cityevent is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Cityevent is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. Cityevent is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by Cityevent or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

Cityevent is not responsible for any errors, omissions or representations on any Linked Site. Cityevent does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Prohibition against unlawful use

As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party’s use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

Use of communication services

The Website may contain services such as email, chat, WhatsApp, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages,

calendars, and/or other message (hereinafter collectively referred to as “Communication Services”). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

Upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents;

Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;

Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;

Conduct or forward surveys, contests, pyramid schemes or chain letters;

Download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner;

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service;

Violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

Cityevent has no obligation to monitor the Communication Services. However, Cityevent reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. Cityevent reserves the right to terminate the User’s access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Cityevent reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Cityevent’s sole discretion.

Cityevent does not control or endorse the content, messages or information found in any communication service and, therefore, Cityevent specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user’s participation in any communication service.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.

Termination/Access restriction

Cityevent reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

Fees payment

Cityevent reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Cityevent Services. Cityevent further reserves the right to alter any and all fees from time to time, without notice.

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Cityevent Services.

User’s obligation and user account

In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law.

To avail a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.

The user also understands that the services may include certain communications from Cityevent as service announcements and administrative messages. the user understands and agrees that the services are provided on an ‘as is’ basis and that Cityevent does not assume any responsibility for deletions, miss-delivery or failure to store any user communications or personalized settings.

Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party’s user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one-way encrypted form to our database and stored as such. Thus the Password will not be known even to Cityevent. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the Cityevent services. Cityevent will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using Cityevent Services.

The user also agrees and undertakes to immediately notify Cityevent of any unauthorized use of the user’s password or user id and to ensure that the user logs off at the end of each session at the website. Cityevent shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement.

The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or Cityevent has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Cityevent has the right to suspend or terminate the User’s registration and refuse any and all current or future use of the Website and/or any Service.

Furthermore, the User grants Cityevent the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

Breach

Without prejudice to the other remedies available to Cityevent under this agreement, the TOS or under applicable law, Cityevent may limit the user’s activity, or end the user’s listing, warn other users of the user’s actions, immediately temporarily/indefinitely suspend or terminate the user’s registration, and/or refuse to provide the user with access to the website if: (a) the user is in breach of this agreement, the tos and/or the documents it incorporates by reference;

(b) Cityevent is unable to verify or authenticate any information provided by the user; or (c) Cityevent believes that the user’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or Cityevent.

Cityevent may at any time in its sole discretion reinstate suspended users. once the user have been indefinitely suspended the user may not register or attempt to register with Cityevent or use the website in any manner whatsoever until such time that the user is reinstated by Cityevent. notwithstanding the foregoing, if the user breaches this agreement, the tos or the documents it incorporates by reference, Cityevent reserves the right to recover any amounts due and owing by the user to Cityevent and/or the service provider and to take strict legal action as Cityevent deems necessary.

Proprietary rights

Cityevent may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by Cityevent and shall not copy, transmit or create derivative works of such material without express authorization from Cityevent.

The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

Relationship

None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and Cityevent and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes Cityevent and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Cityevent and its agents as their agent for this purpose.

Headings

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the TOS or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation of number and genders

The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to this Agreement as a whole.

Indemnification

The User agrees to indemnify, defend and hold harmless Cityevent from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Cityevent that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.

Severability

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

Termination of agreement and services

Either the User or Cityevent may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

The User agrees that Cityevent may under certain circumstances and without prior notice, immediately terminate the User’s user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

This Agreement may be terminated by either the User or Cityevent through a written notice to the other. Cityevent shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User’s only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify Cityevent of such discontinuance.

Upon termination of the Service, User’s right to use the Website/Services and software shall immediately cease. The User shall have no right and Cityevent shall have no obligation thereafter to execute any of the User’s uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User’s registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.

Interpretation of number and genders

Purchase Policy

Payment Methods

Cityevent accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.

Who You Are Buying From

Cityevent acts as the agent to those who are promoting the events for which you purchase tickets (“Event Organizer”) When you purchase a ticket for an event, Cityevent will be handling the transaction and collecting payment for the organizer.

Pricing and Availability Cityevent sells tickets on behalf of Event organizers and does not control the inventory or its availability and pricing.

Internet handling fees and Order Processing Fees

Tickets purchased on Cityevent are subject to a per ticket internet handling fee and a non-refundable per order processing fee.

Amount of Tickets Per Customer or “Ticket Limits”

When purchasing tickets on Cityevent you are limited to a specified number of tickets for each event.

Censor warning

Please check the censor warning before buying the tickets. Also please check for any additional ratings/entry restrictions that may be applicable for events from time to time.

Making Your Booking:

All tickets sold through CITY EVENT are created, priced and handled by the organizers themselves. CITY EVENT is not responsible for the event which will be held at a venue declared by the concerned authorities. All orders are subject to availability, acceptance, and rejection of order by the organizer. By ordering tickets you agree, on your own behalf and as agent on behalf of all the customers for whom you are purchasing tickets or who will be holding tickets purchased by you, to be bound by these Terms and Conditions.
Abiding by the age restrictions is mandatory, which applies to the venue where the event is being conducted. We shall use reasonable efforts to provide details of age restrictions, but it should be your responsibility to know the age parameters which are applicable to the entry
After purchasing the ticket from CITY EVENT site, subject to the availability at advertised rates and quantity and checking the transaction status, we will provide confirmation of the sale of the ticket.
Accepting your request to buy the ticket, we charge you with face value of advertised ticket rate with clearly itemized booking fee. Booking fee is a separate charge made for facilitating the booking and is exclusive of Tax. The receipt of the face value of the booking charge can be collected from the event management/organizer/promoter.
The confirmation of your booking is done with a unique booking reference code which will be valid only after the payment is processed and accepted.

Sale of Tickets:

CITY EVENT doesn’t hold any control over management and maintenance of the venue. CITY EVENT doesn’t hold any control over the organization and management of the event. We, our employees or agents shall not be liable or have forced responsibility for any death, personal injury, loss or damage caused at the event, neither any grievances, refunds, exchange or claims for any reasons, whatsoever. Booking fees and handling fees are not refundable, but any other refunds can be made only at event management/organizer/promoter’s account and discretion.
Exchange, resell and transfer of tickets can be done only at the discretion of the organizer. CITY EVENT and the organizer reserves the rights of cancellation or holding entry under mentioned circumstances.
In case the event is postponed or canceled for whatsoever reasons and under all such circumstances, a Postponement Publicity Notice or Cancellation Publicity Notice shall be given in media by the event management/organizer/promoter . In such circumstances, CITY EVENT and the customer will have to be notified as soon as the public announcement is made and/or the cancellation decision is made.
CITY EVENT is not obligated and liable to make any refund at any event, as authorized by a prior written agreement and mutual understanding with event management/organizer/promoter. The organizer is liable to place notices regarding the procedures and time period of claiming refund, under exclusive discretion.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Cityevent will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges

Before purchasing tickets, carefully review your booking details. Cityevent will be unable to process exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Billing Information Verification

Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Cityevent customer service will attempt to contact you, using the information provided at the time of purchase. If Cityevent is unable to reach you after its initial attempt, Cityevent may cancel your order and may sell your tickets to another customer.

Delivery

Cityevent offers multiple delivery options. The options may vary from for different events.

Currently the following delivery options are available:

Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

SMS / Whatsapp confirmation: Your booking confirmation will be sent via an SMS/ Whatsapp. The SMS/ Whatsapp details need to be shown at the ticket counter to get a physical ticket. Cityevent may chose to send the physical tickets for the event. Delivery will be attempted twice before canceling your transaction

Important

In all the cases you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Cityevent will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Customer Care

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can email us to reach our customer service department.